We want you to love your Lushera silk. If something isn’t right, we’re here to help.

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Returns & Refunds

• Returns accepted within 30 days of delivery

• Items must be unused, unwashed, and in original packaging

• Due to hygiene standards, opened or used silk items cannot be returned unless defective

 

Damaged or Incorrect Items

If your order arrives damaged or incorrect, email lushera.nz@gmail.com within 7 days with photos.
We’ll replace it or issue a full refund.

 

Exchanges

Exchanges are available for defective items or if we sent the wrong item.
Customer-requested exchanges follow the same rules as returns.

 

Return Shipping

• Customer pays return shipping for non-defective returns

• Lushera covers shipping for defective or incorrect items

 

Refund Timing

Refunds are processed within 5–10 business days after we receive and inspect the return.

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